Accounts
Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment and ApplePay.
Alarm Calls
Please contact Reception, by dialing ‘0’, who will arrange an alarm call for you.
Assistance (24-hr Reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover Reception to deal with any enquiries. Should you require
assistance please dial ‘0’.
Bars
Our Bar is located next to Reception and provides a wide range of soft and alcoholic beverages, including local ales, freshly made cocktails and international wines and spirits.
Breakfast
Breakfast is served in the Restaurant from 7am to 10am Monday to Sunday.
Car Parking
Our car park can be found to the rear of the hotel and can be found using the postcode HR8 2DX.
Checkout
Checkout time is 11am. A late checkout is available by prior arrangement by contacting our Reception team.
Church Services
Please contact Reception who will advise you on services and locations for religious worship.
Cinema
Our nearest multiplex cinema is ODEON Hereford and can be found at HR4 9HR.
Conference Facilities
Please enquire with our reception team for details of our conferencing facilities. Our brochure is available upon request and we would be delighted to make an appointment with our management on your behalf.
Currency Conversion
Our nearest Bureau de Change is at the post office, just two minutes walk up the high street.
Dietary Requirements
If you have any special requirements please contact the manager on duty who will be happy to assist.
Directions
If you require directions our Reception team are happy to provide printed route maps and navigation on request.
Disabled Facilities
Due to the nature of our Grade II listed building we regret to inform you that we are unable to provide ground floor, accessible rooms. All rooms are accessed via the main staircase. For more information please speak to our team.
Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception who will contact someone on your behalf. The nearest accident and emergency service is at the Hereford County Hospital. The nearest chemists, Boots Pharmacy, can be found across the road from the hotel. For more information please dial ‘0’ to speak to Reception.
Emergency Services
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance.
Fire Procedures
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits
Flowers
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact Reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.
Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to Reception to check availability.
Keys
For your personal security, we insist that guests produce room keys when signing accounts in any of the Hotel’s facilities.
Luggage Assistance
Please ask Reception for help with luggage or luggage storage at any time, 24 hours a day. Luggage may be stored in the hotel, without charge, for up to six hours after vacating your room.
Maintenance
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly
as possible.
Newspaper
Please order with Reception by 10pm for delivery to your room the next morning.
Night Porter
Please dial ‘0’ for the Night Porter who is on duty from 11pm until 7am daily.
No Smoking
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £180.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.
Pets
The hotel has a number of rooms that can be allocated for pets, strictly by prior arrangement. Please call and speak to our team to arrange this. We allow dogs in our Bar, Coffee Shop and outside seating area. For the comfort of other guests we do not allow them in the Restaurant.
Postage
Postage to most destinations can be arranged via Reception. All post is sent daily.
Restaurant
There are several dining areas throughout the hotel, with the same menu available in each. Our main restaurant, is located next to the bar just beyond Reception and serves 7am – 10pm. You can also dine in our coffee shop all day, with our main menu being served between 12pm and 9pm.
Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping.
Special Offers
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.
Taxi Service
Please contact Reception who will be happy to book a taxi for you.
Telephone
Each bedroom is equipped with a direct dial telephone. Room to Room calls are free, but charges are applied for external calls.
Television
All rooms are equipped with a freeview TV. To turn on the TV, press the TV and then the power button.
Toiletries
A limited supply of complimentary common items are available from Reception 24 hours a day, (i.e. toothpaste, comb, shaving foam, razor, etc).
Voltage
The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.
